Privacy Policy - Philippines

This Privacy Policy describes our policies on the collection, use and disclosure of your information in connection with your use of our service “Fate/Grand Order”, including the related websites, emails, and mobile applications (collectively, “Service”).

This Privacy Policy applies to users with the Philippines as country/region of residence. If you are not a resident of the Philippines, please go back to the previous page and select your country/region of residence, and read the corresponding privacy policy for your country/region.

Aniplex of America Inc. (“AOA”) is a wholly owned subsidiary of Aniplex Inc. Information collected on this Service may be used in the manner described below by AOA, Aniplex Inc., agents, subsidiaries, trusted partners and affiliates acting on our behalf (collectively, “Aniplex”). When used herein, the terms “we”, “us” and “our” refer to Aniplex.

When this Privacy Policy uses the term “personal information,” we mean information that identifies a particular individual, such as full name, street address, telephone number or email address.

We encourage you to review the entire Privacy Policy, which consists of the sections listed below.

Collection and Use of Personal Information

We may collect the following personal information from you:

  • Contact information such as email address;
  • Unique identifiers such as date of birth, user name, account ID;
  • Preference and other information such as favorite character(s); and
  • Information as to your computer or mobile device which you use the Service, such as the domain name, Internet Service Provider, browser type and version, mobile device ID, operating system and device type, average time spent on our Service, pages viewed, information accessed, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information.

We or one of our trusted partners may use the foregoing information only for any of the following purposes:

  • Send you requested product or service information;
  • Fulfill your order;
  • Respond to customer service requests, questions and concerns;
  • Administer your account;
  • Conduct research and analysis; and
  • Display content based upon your location and/or interests.

Any disclosure of personal information collected from you to our trusted partners shall be covered by a data sharing agreement between Aniplex and the third party to whom such information shall be disclosed, which agreement shall establish adequate safeguards for data privacy and security, and uphold your rights as a data subject.

To help protect you and others, we monitor use of the Service, and we use the information we collect, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Service; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Aniplex, its partners, and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through the Service. Your acceptance of this Privacy Policy means that you fully understand and unambiguously consent to the processing of your personal information, and this satisfies the consent required by Section 12(a) of Republic Act No. 10173, or the Philippine Data Privacy Act of 2012. If you do not consent to any of the conditions provided in this Privacy Policy, you must discontinue your use of the Service.

We also automatically collect information about your computer as you browse our Service. Please see the Tracking Technologies section of this Privacy Policy. We will retain your information for as long as your account is active and as needed to provide you services. We will only use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for other services as described in this Privacy Policy.

Transactions

You may purchase certain items from some of our Service. This Privacy Policy applies to any personal information you provide in connection with any such purchases. In some instances, you may be directed to a third party site to initiate your transaction. These third party Service will be clearly identified and link to their own privacy policies so you know which company is collecting your personal information. You should refer to those policies for any privacy-related concerns regarding your purchase with them.

Information Sharing

We will share your personal information with third parties in the ways that are described in this Privacy Policy. We may provide your personal information to companies that help us with our business activities (e.g. assisting us in Service operations, providing customer service, etc.) or that assist us in improving our products, content, services or advertising. These companies are authorized to use your personal information only as necessary to provide these services. We shall remain responsible for ensuring that proper safeguards are in place to ensure the confidentiality of the personal information processed, prevent its use for unauthorized purposes, and comply with the requirements of the Philippine Data Privacy Act of 2012 and other laws for processing of personal information.

We may also share your personal information:

  • As may be required by law, such as to comply with a subpoena or similar legal process; and
  • To any other third party with your prior consent to do so.

Any sharing of personal information with third parties shall be covered by a data sharing agreement between Aniplex and the third party to whom such information shall be disclosed, which agreement shall establish adequate safeguards for data privacy and security, and uphold your rights as a data subject.

Tracking Technologies

We and our third party partners may automatically collect information as you browse our Service such as the domain name, Internet Service Provider, browser type and version, mobile device ID, operating system and device type, average time spent on our Service, pages viewed, information accessed, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information about your computer or mobile device. Such information is sometimes referred to as web analytics and/or clickstream data. By accepting this Privacy Policy, you fully understand and unambiguously consent to the collection of your web analytics and/or clickstream data.

We and our third party partners use cookies and other technologies such as web beacons to keep track of your visits, preferences and profile information. This information is used to make our Service easier to use, improve our advertising, and to provide you with a more personal and convenient experience. For example, we may use this information to store some of your preferences or to provide you with tailored advertisements related to your specific interests. Additionally, should you choose to enroll, we and our third party partners may use this information to allow you to participate in one of our fan rewards programs. To learn more about the use of cookies in online advertising, including how to manage or delete them, please visit the following website:
www.networkadvertising.org/understanding-online-advertising/.

We and some of our third party partners use Flash cookies to store some of your preferences or personal information. For more information on Flash cookies and how to manage privacy and storage settings, please visit the following website:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications. This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt. The security measures taken to protect personal information are directed to ensuring the availability, integrity, and confidentiality of personal information, and may include the implementation of back-up solutions, access control and secure log files, encryption, or procedures on data disposal and return of assets. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

Updating Your Personal Information

If you wish to review and update your personal information, cancel your account or request that we no longer use your information to provide you services, please send email to the address:
Support@fate-go.us

Consent to Processing

We operate and may continue to operate servers in a number of jurisdictions around the world, including the United States and Japan, so the server on which your personal information is used and stored may not be located in your jurisdiction.

You fully understand and unambiguously consent to this transfer, processing and storage of your personal information (both inside and outside of your jurisdiction) for the purposes described in this Privacy Policy.

Changes To This Policy

By using our Service, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time and, as such, we encourage you to periodically review this page for the latest information on our privacy practices. If we make a material change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our Service prior to the change becoming effective. Your continued use of the Service after a revised version of this Privacy Policy has been posted will signify your consent to the terms of such revised policy.

Your Privacy Rights

You are entitled to (a) be informed whether personal information pertaining to you shall be, are being or have been processed; (b) be furnished the information processed before the entry of such personal information into the processing system of AOA or Aniplex or any authorized third party, or at the next practical opportunity; (c) reasonable access to, upon demand, the following:

  • Contents of your personal information that were processed;
  • Sources from which personal information were obtained;
  • Names and addresses of recipients of the personal information;
  • Manner by which such data were processed;
  • Reasons for the disclosure of the personal information to recipients;
  • Information on automated processes where the data will or likely to be made as the sole basis for any decision significantly affecting or will affect the data subject; and
  • Date when your personal information was last accessed and modified;

(d) dispute the inaccuracy or error in the personal information and have AOA or Aniplex correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable; (e) suspend, withdraw or order the blocking, removal or destruction of your personal information from AOA or Aniplex’s filing system upon discovery and substantial proof that the personal information are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected; and (f) be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information. To obtain information as provided under this paragraph, please write or email to us at the address below. We will respond to these requests within thirty (30) days. Requests that come to us by other means may result in a delayed response.

Questions About This Privacy Policy

If you have questions or concerns regarding this Privacy Policy, you should first contact AOA. You can contact us about this Privacy Policy by writing us:

Aniplex of America Inc.
2120 Colorado Ave. #220 Santa Monica CA 90404 U.S.A.

Email: contact@aniplexusa.com

TOP