Last updated on October 26, 2023

Version 2.0

When used herein, the terms “we”, “us” and “our” refer to Aniplex Inc., agents, subsidiaries, trusted partners and affiliates acting on our behalf (collectively, “Aniplex”).

This Privacy Policy describes our policies on the collection, use and disclosure of your information in connection with your use of our service “Fate/Grand Order”, including the related websites, emails, and mobile applications (collectively, “Service”).

This Privacy Policy applies to users with Australia as country/region of residence. If you are not a resident of Australia, please go back to the previous page and select your country/region of residence, and read the corresponding privacy policy for your country/region.

When this Privacy Policy uses the term “personal information,” we mean information about an individual who is identified or reasonably identifiable, such as full name, street address, telephone number or email address.

We encourage you to review the entire Privacy Policy, which consists of the sections listed below.

• Collection and Use of Personal Information
• Transactions
• Information Sharing
• Tracking Technologies
• Security
• Accessing and Updating Your Personal Information
• Consent to Processing
• Children's Information
• How to Delete Your Account
• Changes to This Policy
• Questions About This Privacy Policy

Collection and Use of Personal Information

We may collect the following personal information from you:

• Contact information such as email address;
• Unique identifiers such as date of birth, user name, account ID;
• Preference and other information such as favorite character(s);
• Information that you choose to submit to the Application or our services; and
• Information as to your computer or mobile device which you use to access the Service, such as the domain name, internet service provider, network type, browser type and version, operating system, language settings, device model, device settings, device state (accelerometer, gyro, battery, light), Application information, software development kit (SDK) ID and version, install and use of the Application, action within the Application, crash and error report, the page and ad served or clicked, time on the Service, and the preceding page views, identifier for advertisement (IDFA/AAID), identifier for vendor (IDFV/ANDROID_ID), push notification token, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information.

We or one of our trusted partners may use this information to:

• Provide the Application or our services
• Send you requested product or service information
• Fulfill your order
• Respond to customer service requests, questions and concerns
• Administer your account
• Identify verification (including your parent or legal guardian)
• Conduct research and analysis
• Service improvement and development
• Display content based upon your location and/or interests

To help protect you and others, we monitor use of the Service, and we use the information we collect, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Service; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Aniplex, its partners, and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through the Service. If you do not consent to these conditions, you must discontinue your use of the Service.

We also automatically collect information about your computer as you use our Service. Please see the Tracking Technologies section of this Privacy Policy. We will retain your information for as long as your account is active and as needed to provide you services. We will use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Transactions

You may purchase certain items using our Service. This Privacy Policy applies to any personal information you provide in connection with any such purchases. In some instances, you may be directed to a third party site to initiate your transaction. These third party sites will be clearly identified and link to their own privacy policies so you know which company is collecting your personal information. You should refer to those policies for any privacy-related concerns regarding your purchase with them.

Information Sharing

We will share your personal information with third parties in the ways that are described in this Privacy Policy. We may provide your personal information to companies that help us with our business activities (e.g. assisting us in Service operations, providing customer service, etc.) or that assist us in improving our products, content, services or advertising. These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information:

• As required by law, such as to comply with a subpoena or similar legal process;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;
• In connection with a corporate change including a merger, acquisition or sale of assets; and
• To any other third party with your prior consent to do so.

Tracking Technologies

We and our third party partners may automatically collect information as you use our Service such as the domain name, internet service provider, network type, browser type and version, operating system, language settings, device model, device settings, device state (accelerometer, gyro, battery, light), Application information, software development kit (SDK) ID and version, install and use of the Application, action within the Application, crash and error report, the page and ad served or clicked, time on the Service, and the preceding page views, identifier for advertisement (IDFA/AAID), identifier for vendor (IDFV/ANDROID_ID), push notification token, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information.

We and our third party partners use cookies and other technologies such as web beacons to keep track of your visits, preferences and profile information. This information is used to make our Service easier to use, improve our advertising, and to provide you with a more personal and convenient experience. For example, we may use this information to store some of your preferences or to provide you with tailored advertisements related to your specific interests. Additionally, should you choose to enroll, we and our third party partners may use this information to allow you to participate in one of our fan rewards programs. To learn more about the use of cookies in online advertising, including how to manage or delete them, please visit the following website:
www.networkadvertising.org/understanding-online-advertising/.

We and some of our third party partners (such as Google Analytics https://www.google.com/policies/privacy/partners/) use Flash cookies to store some of your preferences or personal information. For more information on Flash cookies and how to manage privacy and storage settings, please visit the following website:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications. This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

Accessing and Updating Your Personal Information

You have the right to access your personal information (unless an exception applies) and request that it be corrected. If you wish to access or update your personal information, cancel your account or request that we no longer use your information to provide you services, please contact us at:
Contact: Legal department
Email: support@fate-go.us
Address: 4-5 Rokubancho, Chiyoda-ku, Tokyo 102-8353, Japan

Consent to Processing

We operate and may continue to operate servers in a number of jurisdictions around the world, including the United States and Japan, so the server on which your personal information is used and stored may not be located in your jurisdiction.

You fully understand and unambiguously consent to this transfer, processing and storage of your personal information (both inside and outside of your jurisdiction such as the United States) for the purposes described in this Privacy Policy.

Children's Information

We do not knowingly collect, use, process or disclose any personal information from individuals under the age of fifteen (15) without the consent of their parent or legal guardian. If you are under the age of fifteen (15) and have provided us with your personal information without the consent of your parent or legal guardian, or if you have provided us with the personal information of an individual under the age of fifteen (15) without consent from their parent or guardian, please contact us immediately and we will remove such personal information collected.

How to Delete Your Account

You may delete your account by taking the following steps:
1. You must obtain a password to delete your account on the Application. Please go to “My Room”, tap “Help”, and then tap “Delete Your Account”.
2. You must email Aniplex to request deletion of your account in accordance with instructions on the Application. You must include in your email: (i) User ID, (ii) your Master’s name, (iii) the password for deletion of your account and (iv) other information requested by Aniplex.
3. Aniplex will review and verify your request by matching the submitted information with the information held by Aniplex. Once the verification is completed, your account will be deleted.

Changes To This Policy

By using our Service, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time and, as such, we encourage you to periodically review this page for the latest information on our privacy practices. If we make a material change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our Service prior to the change becoming effective. Your continued use of the Service after a revised version of this Privacy Policy has been posted will signify your consent to the terms of such revised policy.

Questions About This Privacy Policy

Please contact us if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will inquire into your complaint and respond to you within a reasonable period. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the applicable privacy regulator. Our contact information is as follows:

Contact: Legal department
Email: support@fate-go.us
Address: 4-5 Rokubancho, Chiyoda-ku, Tokyo 102-8353, Japan
Aniplex Inc.